Shipping policy

Birvelle Shipping Policy

We know you're excited for your Birvelle to arrive, and we're just as excited to curate it for you.

Shipping Rates

We offer $8.95 flat-rate standard shipping within the United States.

Orders of $95 or more receive complimentary standard shipping.

Shipping charges and any applicable taxes are calculated and displayed at checkout.

Processing & Shipping Time

Because each Birvelle is individually curated, please allow 7–10 business days for your order to be curated, prepared and shipped after the 3-day cancellation period has ended and we have received your completed Birvelle Profile.

Once your order ships, you'll receive a shipping confirmation email with tracking information.

Multiple Items

When multiple Birvelle experiences are purchased in the same order, they may be shipped together or separately depending on the individual curation and packaging needs of each order. You will not be charged additional shipping beyond the amount shown at checkout.

Lost or Undelivered Packages

If tracking shows that your package has not been delivered and appears to have been lost in transit, please contact us at info@birvelle.com. We'll work with the carrier to verify the loss. Once confirmed, we'll replace your Birvelle at no additional cost.

If tracking shows your package as delivered but you haven't received it, please first check around the delivery location, with household members or neighbors, and contact the carrier for additional delivery information.

If the carrier confirms that the package was lost or misdelivered, Birvelle will replace your order at no additional cost.

Birvelle is not responsible for packages confirmed by the carrier as correctly delivered to the shipping address provided at checkout, or for packages lost or stolen after confirmed delivery.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your purchase. If you notice an error, contact us at info@birvelle.com as soon as possible.

If your order has not yet shipped, we'll do our best to update the address. Once an order has shipped, we cannot guarantee that the shipping address can be changed or redirected.

Damaged Packages

If your Birvelle or any of its contents arrives damaged, please contact us at info@birvelle.com within 7 days of delivery and include your order number and a photo showing the issue.

Once verified, we'll replace the affected item(s) at no additional cost. If the original item is no longer available, we'll send a thoughtfully selected substitute of equal or greater value.