Refund policy

Birvelle Returns & Refunds

Each Birvelle is thoughtfully curated with the recipient in mind, and part of the experience is the surprise of what arrives. Because of the personalized nature of our capsules, all Birvelle purchases are final sale once the 3-day cancellation period has passed.

Cancellations
You may cancel your order for a full refund within 3 calendar days of purchase, provided your cancellation is received by 11:59 p.m. Central Time on the third calendar day following your purchase. After this period, we begin preparing your Birvelle and the order becomes final.

Damaged or Incorrect Capsule
We want you to love opening your Birvelle. If an item arrives damaged, defective, or you receive an incorrect capsule, please contact us at info@birvelle.com within 7 days of delivery. Please include your order number and a photo showing the issue. Once verified, we'll happily replace the affected item(s) at no additional cost. If the original item is no longer available, we'll send a thoughtfully selected substitute of equal or greater value.

Packages That Don't Arrive
If tracking shows that your package was not delivered or appears to have been lost in transit, please contact us and we'll work with the carrier to verify the loss. Once confirmed, we'll replace your Birvelle at no additional cost.

If tracking shows the package as delivered but you haven't received it, we'll ask you to first check around the delivery location, with household members or neighbors, and with the carrier. Birvelle is not responsible for packages that are confirmed as correctly delivered to the shipping address provided at checkout, or for packages lost or stolen after confirmed delivery.

If the carrier confirms that the package was lost or misdelivered, Birvelle will replace your oder at no aditional cost. 

Returns & Exchanges
Because each Birvelle is individually curated, we don't accept returns or exchanges based on personal preference, including dislike of a particular book, Bloom, color, scent, style, or other curated selection.

Already own the book? Your Birvelle Profile gives you the opportunity to tell us about books you already own so we can do our best to avoid duplicates. Because we can't know your entire library, however, we can't guarantee that you'll never receive a book you already have.